CSAT · NPS · sentiment, on your terms

Customer feedback that looks like your brand and turns feedback into action.

Run CSAT and NPS without renting another beige Likert scale. HiveCSAT lets you ship surveys with custom avatars, capture responses anywhere your customers are, and turn the free-text into commercial signal — automatically.

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Why HiveCSAT

Three commercial bets, baked into the product:

Brand-native avatars

Swap the bad / neutral / good faces for your brand mascot, campaign artwork, or holiday emojis. Surveys feel like part of the product, not a third-party paste-in.

Every customer touchpoint

One product covers post-purchase CSAT, post-support contact CSAT, incidental in-app prompts, and full NPS campaigns. Hosted page, embeddable widget, email link, or API trigger — your call.

Reviews → revenue

Every text response is sentiment-scored and theme-tagged. The dashboard surfaces revenue at risk (negative themes from high-value customers) and revenue opportunities (promoter language marketing can lean on).

Four channels, one product

Every campaign you create gets a public URL, an embed snippet, an email-ready link, and a webhook-driven trigger from one campaign setup.

See it in 60 seconds

# 1. Hosted survey page
https://hivecsat.example/s/abc123

# 2. Embeddable JS (drop on any site)
<script async
  src="https://hivecsat.example/embed.js"
  data-survey-slug="abc123"></script>

# 3. Issue a tracked URL via API
curl https://hivecsat.example/api/v1/surveys/trigger \
  -H "Authorization: Bearer csat_..." \
  -d '{"campaignId":"...","contactRef":"user-42"}'

# 4. Webhook outbound: every response.created
POST https://yourcrm.example/hooks/hivecsat
x-hivecsat-event: response.created
x-hivecsat-signature: sha256=...
{"id":"...","score":9,"sentiment":"pos",...}

Latest detractor

"Refund flow took four emails to resolve. Considering switching to a competitor."

Revenue at riskrefund flowsupport latencychurn intent

Sentiment that points to action

Every text response is scored, themed, and tagged for revenue signal. Promoter language goes into your marketing toolbox; detractor themes land on your CS lead's desk before the customer churns.

Ready to ship a better survey?

Create a workspace, lock a coherent three- or five-expression design set, and publish your first feedback campaign.

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